Last updated: 13 July 2026
14-day money-back guarantee. If a product doesn't work for you, email us within 14 days of purchase and we'll refund it. No hard feelings.
We want you to be happy with what you buy. If you're not satisfied with a ShipSealed product, you may request a full refund within 14 days of your purchase date.
Email support@shipsealed.com from the address you used to buy, with your order ID (from your Paddle receipt). We'll confirm and process it. Because Paddle.com is our Merchant of Record, the refund is issued through Paddle back to your original payment method. It typically appears within 5–10 business days, depending on your bank.
Nothing here limits any mandatory consumer rights you may have under the law of your country (for example, Brazil's Código de Defesa do Consumidor or the EU consumer directives). Where the law gives you stronger rights than this policy, those rights apply.
Where a product includes or is a subscription (for example, Airlock Monitor), you can cancel anytime to stop future renewals. The 14-day money-back guarantee above applies to your purchase.
Any question about a refund: support@shipsealed.com. We reply fast.